Payment & Terms

Payment

To confirm this tour, we kindly ask you to complete the attached booking form and the traveler list, and to send us a photocopy of your passports. Please also find attached the confirmation invoice.

Regarding the payment terms and conditions, we are pleased to inform you of the booking and payment instructions as follows:

Booking and Payment Instructions

You will find the registration form and the traveler list attached. A deposit of 20% of the total tour price is required at the time of booking. The balance must be settled 30 working days before the arrival date (any related bank charges are the responsibility of the client).

1. Bank Transfer (Highly Recommended)

In USD (if the price is quoted in USD)

Bank account holder: NGUYEN THI THANH THUY (Last Name: NGUYEN THI; First Name: THANH THUY)
Account number: 19125828178014 (USD Account)
Bank name: Techcombank (Vietnam Technological and Commercial Joint Stock Bank)
Address: 168 Ngoc Khanh Street, Giang Vo Ward, Ba Dinh District, Hanoi City, Vietnam
SWIFT Code: VTCBVNVX

Please note: In Vietnam, the banking system differs from Europe and does not use IBAN (International Bank Account Number). When making a bank transfer, there is no need for an IBAN code. Kindly inform your bank that the transfer is being made to Asia, not Europe.

2. Credit Card Payment via OnePay or Payway (Visa, MasterCard, JCB, Amex Accepted)

If you prefer to pay by credit card, we accept Visa, MasterCard, and JCB cards. We work with OnePay and Payway for secure online credit card payments. All your credit card information is processed and protected using SSL Protocol, following international security standards. We will send you a payment link for online credit card payment.

Please note that the system only accepts payments in USD and that a credit card fee of 3.5% (4.5% for Amex) will apply.

We understand that many banks encourage their clients to pay for travel services by credit card to benefit from cancellation insurance. However, it is best to confirm this with your bank.

If you wish to pay the deposit by credit card, please inform us of the type of card you are using, and we will send you the appropriate payment link via our OnePay system.

Terms and Conditions

Deposit

Once the client has signed the booking form, the reservation will become effective, provided the tour availability remains. A 20% non-refundable deposit is required to secure the booking. The remaining 80% must be paid between 30 to 45 days before the departure date.

Cancellation Policy

All cancellations must be made in writing via fax or email. Cancellation fees are as follows:

• More than 30 days before arrival: No cancellation fees, but the 30% deposit is non-refundable.
• 14 days before arrival: 10% of the total price will be charged.
• 13 to 7 days before arrival: 40% of the total price will be charged.
• 6 to 3 days before arrival: 60% of the total price will be charged.
• 2 days or less before arrival: 100% of the total price will be charged.

Travel Insurance

Travel insurance is mandatory for all our trips. It covers participants in case of medical repatriation, baggage loss, trip cancellation, and other unforeseen events. Proof of valid travel insurance must be provided before departure.

Unused Services

Thai Unika will not refund any unused services (accommodation, transportation, meals, tours, etc.) unless there is prior agreement with the organizer. In cases where the trip interruption is due to health issues, Thai Unika will make every effort to negotiate a partial or full refund from the service providers.

Responsibility

Thai Unika declines all responsibility for damages or costs arising from force majeure events, passenger misconduct, natural disasters, political issues, or accidents. Thai Unika is also not responsible for delays or disruptions in land or air transportation. However, we will always strive to find an equivalent replacement solution.

Claims / Disputes

Any claims relating to the trip must be submitted no later than 30 days after the scheduled end date of the services. Claims must be sent by registered letter with acknowledgment of receipt. Claims sent via fax, regular mail, email, or other means are also accepted. In case of a dispute, both parties will endeavor to resolve the issue amicably.